Question 1

What services do you offer?

Accepted Answer

We specialize in one-on-one mobile pet grooming across Sonoma, Marin, and Napa Counties, bringing a fully equipped grooming salon right to your doorstep for a calm, stress-free experience.Our full grooming service includes: • Bath & blow dry • Full-body haircut or de-shedding • Nail trimming • Ear cleaning • Anal gland expression (upon request)Optional Add-on: • Teeth brushing (+$20)

Question 2

What areas do you serve?

Accepted Answer

We are based In Sonoma, Marin, and Napa Counties, and we serve most cities within these counties.

To see the full list of cities we currently serve, [click here].

Question 3

How much do you charge?

Accepted Answer

Please find our pricing chart or pricing calculator by visiting this page, Click here

Question 4

How do I make an appointment?

Accepted Answer

You can book online by clicking the 'Book Now' button at the top of our site or by calling us at (888) 472-9966. Start your appointment here: https://www.pawzonemobile.com/new-customer-application

Question 5

What sets your mobile grooming service apart?

Accepted Answer

Mobile grooming relieves the stress of travel to a grooming salon: there is no need for you to make trips, and no more crowded, noisy and nerve-wracking environments to upset your pet. Avoid the guilty feeling of leaving your pet at the salon for the whole day and your pet's anxiety from separation.

We change how your dog feels about getting groomed - our groomers come right to you. Mobile grooming is clean, safe, and comfortable - no mess in your house or yard. Mobile grooming also eliminates drop-off and pick-up times.

Don't you have enough to do already? Your fur-baby will love the pampering touch, and you will love the convenience. For reviews and references, please click the Yelp or Facebook icons located on the right upper corner.

Question 6

What is mobile grooming?

Accepted Answer

Mobile grooming is a convenient pet grooming service performed inside a fully equipped grooming van that comes to your home. This eliminates the need to drive your pet to a salon, reducing stress and saving time. 
Click here to watch a short video that explains how our service works

Question 7

Do you groom large dogs?

Accepted Answer

Yes! We groom dogs of all sizes, including large breeds. Please let us know in advance so we can allocate the appropriate time and equipment.

Question 8

Do you offer nail clipping by itself?

Accepted Answer

We only offer nail clipping on its own if you have two or more pets needing it.

Question 9

My dog doesn't like certain parts of the grooming process, such as nail trimming or the dryer. Can you still groom my dog?

Accepted Answer

We understand that some dogs may have aversions to certain parts of the grooming process. It is crucial to disclose any such aversions or behavioral issues prior to the appointment. If a groomer agrees to proceed despite these issues, it will be at the owner's responsibility in case of injury. Additionally, if the groomer determines that it is unsafe to continue, they will skip that part of the process and the full payment will still be collected. For the safety and comfort of your pet, we recommend reconsidering using our service if your dog has significant issues with grooming.

Question 10

What is the estimated time of arrival (ETA) for groomers?

Accepted Answer

Groomers may arrive within the designated time slot provided at booking, with an allowance of up to one hour after the slot's start time. Our groomers will notify you of their estimated time of arrival if any delays occur. If you require grooming at an exact time due to a busy schedule, please inform us in advance so we can make the necessary arrangements. Cancellations are required at least 48 hours before, to avoid any charges.

Question 11

What if my pet is matted but I don't want it to be shaved?

Accepted Answer

When pets have most of their coat matted, our groomer can only offer to cut it short as a solution. We know that attempting to brush it out can be painful for them even though they don't always express so. That can create trauma overtime. That's the reason for the policy. Please set your expectations accordingly. If you insist otherwise, please understand we may not be the best fit for you.

Question 12

Do my pets need to be vaccinated?

Accepted Answer

Yes, we need proof of rabies vaccination. In order to maintain a safe environment, it is our policy that dogs must be current on their rabies vaccinations. You should schedule vaccinations at least 48 hours prior to your grooming appointment. The waiting period helps to ensure your pet isn't sore at the injection site, which can cause irritability or lethargy. We will accept a letter from your veterinarian exempting your dog from one or all the vaccinations.

Question 13

What are your terms and conditions?

Accepted Answer

Our terms and conditions cover important policies regarding grooming safety, scheduling, cancellations, payments, and customer responsibilities. They are very important to review before booking an appointment. 
Please find a full list of terms and conditions here

Question 14

Why do you charge more for Doodle's breed?

Accepted Answer

Doodle breeds are subject to additional charges on top of what you see in the pricing chart.

Typically, this ranges from an additional 25% to 50%. The reason is that, although smaller in size,they tend to be long in the legs, body, and often have a large head.

They also require more scissoring and longer drying times. Doodles are only exempt and charged like any other breed when receiving a full summer cut-short all over. Otherwise, the exact quote will be provided upon filling out

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